Replacing damaged certificates
Where a certificate is damaged in transit to a candidate, Cambridge English Language Assessment will only issue a duplicate copy under the following conditions:
- The original certificate is returned.
- The appropriate fee is paid. This service is free if the application is made within six months of the certificate being issued by Cambridge English.
- The application is made less than five years from the certificate being issued. After this time, the candidate may only apply for a certifying statement.
Replacing lost certificates
Where a certificate is lost between the centre and the candidate, Cambridge English will issue a duplicate copy provided that:
- an application for a replacement certificate is made in writing by the centre of entry within 12 months of the certificate being issued by Cambridge English
- the examination centre has attempted to trace the certificate via the postal system
- it is more than six months since the certificate was despatched from Cambridge English to the centre.
We can only supply a replacement certificate up to 12 months after the despatch of the original. After this time, the candidate may only apply for a certifying statement.
Candidates who have lost their certificate may only apply for a certifying statement; a replacement certificate will not be issued.
Note: replacement certificates and certifying statements can only be issued in the name of the candidate at the time the award was made.
Results Verification Service
Candidates who do not have their certificate and need to provide proof of their examination result to immigration and other government agencies, educational institutions or employers should refer them to the online Results Verification Service.
They must provide them with two pieces of information:
- their ID Number (a sequence of nine letters and numbers)
- their Secret Number (a four-digit number).
Both of these pieces of information can be found on the Confirmation of Entry. This is sent to candidates when they register for their exam.
If a candidate has lost their Confirmation of Entry, they must contact their examination centre.
There is no charge for using the Results Verification Service.
Applying for a certifying statement
A certifying statement is a document which is accepted by universities and other institutions as proof of the examination result. Certifying statements can be requested by the candidate or by the candidate's centre of entry. Certifying statements requested by third parties must have written permission from the candidate. These can be sent, either directly to the candidate or to any public institution. We accept payment by credit card (Visa or Mastercard) and Maestro, but not American Express or Diners Club.
To apply for a certifying statement please download the pricing and procedures document below.
Download the pricing and procedures for certificates and Certifying Statements (PDF 27Kb)
You also need to download and complete the application form for the relevant examination below and send it with the appropriate fee and proof of identity, to the following address:
Cambridge English Language Assessment
Exams Processing (Past Records)
1 Hills Road
Guidelines for Applying for a Certifying Statement (80Kb)
Download the application form (594Kb) (All exams except those specified below)
Download the Teaching Award certifying statement application form (592Kb)
Download the TKT certifying statement application form (592Kb)
Download the Skills for Life certifying statement application form (591Kb)
Download the UODLE (Oxford Delegacy Examinations) certifying statement application form (592Kb)