Before the webinar
How can I get updates and alerts on webinars?
You can sign up to receive regular alerts about our webinars by signing up to our webinar updates.
I cannot make the live webinar, how else can I watch?
Check our webinar schedule to see if there is another date or time option for the webinar.
All webinars are available to watch afterwards on Cambridge English TV.
On the Day
Why can’t I use the chat box?
The demand for some of our webinars is very high. When there are over 1000 attendees, the platform restricts the number of people able to use the chat in order to maintain quality for all attendees.
I cannot hear or see the webinar.
Click the ‘RECONNECT’ button at the top of the webinar screen. Alternatively, try refreshing your browser.
I have tried to reconnect but still don’t have audio or video.
If you have clicked the ‘RECONNECT’ button and tried to refresh your browser, but still don’t have audio or video, please check the if there is permission in your country to watch the webinar.
The webinar is blurry.
The webinar takes up a lot of bandwidth so we recommend you close any other large programmes, such as Skype, if you can.
Will the webinar be available afterwards?
All of our webinars and supporting materials are available afterwards on Cambridge English TV.
After the webinar
I haven’t received my certificate of attendance.
Your certificate will be emailed to you. Check your junk folder as the email containing a link to your certificate may be there.
If you have not received the email, please contact the webinar team and provide the webinar title and date, and your full name.
You may be offered an open badge for some of our webinars.
If applicable, your Open Badge will come in a separate email from Open Badge on behalf of Cambridge Assessment English. Check your junk folder as the email might be there.
If you have not received the email, please contact the webinar team and provide the title of the webinar.
Why doesn’t my certificate have my name on it?
Due to the large number of attendees for our webinars, attendees will need to fill in their own names on the certificate. Simply type your name in the text box and save it to your computer.
I couldn’t watch the webinar, can I still get a certificate of attendance?
We only issue certificates to those who have attended one of our live webinars.
I couldn’t watch the webinar, how can I watch it?
Check our webinar schedule to see if there is another date or time option for the webinar.
All webinars are available to watch afterwards on Cambridge English TV.
When will I receive the slides from the webinar?
You can find all of our webinars and supporting materials, including the slides, on Cambridge English TV.
We will send you an email with the link when they become available after the webinar.