Products and Services
Products and Services
Our innovative products and services for learners, authors and customers are based on world-class research and are relevant, exciting and inspiring.
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Research and Consultancy
Exams and tests
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Complete your centre's internal complaints procedure. Our centres are required to have a formal complaints procedure with recourse to a hierarchy of centre staff. (If not applicable please contact us directly.)
If you remain unhappy with the response from your centre please submit our online complaint/feedback form.
Your complaint will be investigated by Cambridge and we will aim to provide a response within 10 working days.
Our global network of Teaching Award centres are responsible for running teaching courses, delivering our tests and providing candidates with an excellent level of service. If the service you received has fallen below your expectations and you wish to complain, please contact your centre directly in the first instance. If you don’t know their contact details, please ask the school that you registered with or alternatively you can find the relevant contact details here: Find a teaching qualification centre.
Please note that some issues can only be investigated by your centre, but we’ll always do our best to help. Examples of complaints that your centre can help you with include:
If you have already completed your centre’s complaints process but you are not happy with the outcome, please get in touch with us. If your complaint is not related to a centre, please contact us directly. To raise a complaint or provide feedback please complete our online complaint and feedback form.
We aim to provide you with an acknowledgment to your complaint within two working days. As part of our investigation into your concerns, where applicable, we will contact your centre to discuss the matter with them, unless you explicitly state that you do not wish for us to do so. We endeavour to respond to all complaints within 10 working days.
Some complaints, due to their complexity, may need a longer investigation period. We will keep you informed where this is the case.
If you don't wish to raise a formal complaint and would like to provide feedback, please submit our online feedback form.
If you have an issue which meant that you could not perform to the best of your ability due to adverse circumstances immediately before or during an exam you can request Special Consideration. Please raise this with your exam centre and they will complete the relevant form.
If you have a query about your exam result, please see how to enquire on a result, or appeal a result through the Results Enquiry and Appeal procedure.
Most of our customers respect our staff, policies and decisions. Please note we will not investigate any complaint where we consider the complainant behaviour to be abusive, offensive, intimidating, threatening or discriminatory.
To raise a complaint or provide feedback please complete the online complaint and feedback form.