To submit a formal complaint about your experience at a teaching qualification centre, please contact your centre directly in the first instance and receive a written outcome. If you are dissatisfied with the outcome provided by the centre, submit our online complaint form.
As part of a formal complaint, we will contact the centre for their comments. We aim to provide you with a response within 10 working days.
Some issues can only be investigated by the centre. We cannot accept complaints about:
- refunds
- withdrawals
- payments of fees
- requests for refunds
- course modes
- accommodation.