Products and Services
Products and Services
Our innovative products and services for learners, authors and customers are based on world-class research and are relevant, exciting and inspiring.
We unlock the potential of millions of people worldwide. Our assessments, publications and research spread knowledge, spark enquiry and aid understanding around the world.
No matter who you are, what you do, or where you come from, you’ll feel proud to work here.
Why choose us?
Research and Consultancy
Exams and tests
You are here:
Code of Conduct
Concerns or disclosures arising from inappropriate activities at centres
Security for remote testing for under 18s and vulnerable adults
Social Media and Digital issues
The role of the Cambridge Safeguarding team
Contacting the Cambridge Safeguarding team
Each year Cambridge has contact with a huge number of children and adults through its examination system. Unfortunately a few of these contacts could cause concern about the physical, mental or emotional wellbeing of an individual.
Cambridge is committed to promoting the welfare of children and vulnerable adults. This includes helping to protect them from the possibility of abuse and taking appropriate action when we become aware of concerns relating to their wellbeing.
This document outlines the approach and guidance adopted by Cambridge to ensure individuals can enjoy and benefit from their learning and assessment with the minimum risk of a safeguarding issue arising. In matters of safeguarding the safety and welfare of the child or vulnerable person is always the paramount consideration.
Cambridge takes its responsibility to safeguard and promote the welfare of children and vulnerable adults very seriously. To this end, we have developed a Safeguarding Policy that states that we will:
The following terms used in this document are defined as follows:
Cambridge products – any product produced and/or assessed by Cambridge . For more information, please see our public website. For IELTS, please see the IELTS Indicator Child Protection Policy.
Cambridge Representative – any permanent or temporary member of staff, consultants or contractors, any assessor or any other person whose activities and/or reason for coming into contact with vulnerable groups is substantively defined or controlled by Cambridge.
Candidate – A person who has been registered for a Cambridge assessment.
Child – a child or young person is defined as a person below the age of eighteen years, as set out in the United Nations Convention on the Rights of the Child.
Remote Proctoring – this term refers to the online invigilation of candidates (i.e. not a traditional in-centre invigilator).
Safeguarding – the act of putting policies, procedures, training and appropriate people in place to minimise the possibility of abuse and to deal appropriately with concerns when they arise.
Vulnerable adult – a vulnerable adult is defined in Section 59 of the UK Safeguarding Vulnerable Groups Act as a person aged 18 or over who:
Cambridge recognises the rights of the child or vulnerable adult including:
All Cambridge Representatives are expected to uphold the highest levels of professional conduct in their dealings with children or vulnerable adults.
When in direct contact with children or vulnerable adults, Cambridge Representatives must:
Candidates are also required to behave appropriately in assessments and understand that their assessment may be terminated if necessary.
Cambridge Representatives should never:
*Please note that under current legislation Cambridge are unable to obtain DBS certificates for all their Representatives. All centres must ensure that Cambridge Representatives are accompanied at all times on the centre premises.
On occasion, a concern at a centre or during provision of any other assessment may arise out of an activity that a Cambridge Representative is observing or carrying out. Examples include a Speaking examination or a centre inspection.
If an activity being observed raises cause for concern, or there is cause for concern during the carrying out of an assessment, the Cambridge Representative will need to consider whether to stop the assessment prior to completion. No activity should continue that might be seen as raising safeguarding issues, or putting anyone at risk of harm or abuse.
The Cambridge Representative will inform the Centre Exams Manager immediately and contact the Cambridge Safeguarding team if an assessment is stopped early for safeguarding reasons.
Some Cambridge products require remote testing.
Candidates are also required to behave appropriately in assessments and understand that their assessment may be terminated if the proctor deems it necessary.
Cambridge has several digital channels for connecting with customers:
Cambridge's Safeguarding team will:
If you have information that causes concern about the welfare of a child or vulnerable adult, please submit the Child or Vulnerable Adult Incident form as soon as possible and we will treat it as a priority.
Please note that this form is not for emergencies. If the person is in danger, please contact your local emergency services immediately.