Products and Services
Products and Services
Our innovative products and services for learners, authors and customers are based on world-class research and are relevant, exciting and inspiring.
We unlock the potential of millions of people worldwide. Our assessments, publications and research spread knowledge, spark enquiry and aid understanding around the world.
No matter who you are, what you do, or where you come from, you’ll feel proud to work here.
Why choose us?
Research and consultancy
Exams and tests
You are here:
Please speak to your centre if you are unhappy with your result and are seeking to initiate an Enquiry or an Appeal. This page tells you more about both processes.
The following Results Enquiry stages are available:
* A full clerical re-check will ensure that all marks have been correctly counted. At this stage, your work will not be remarked.
** To request a Stage 2 enquiry, a candidate must have completed Stage 1 and received their results.
*** For DELTA Module One, this is a re-mark of both written papers.
For DELTA Module Two, the re-marking service does not apply to the practical element of the assessed lesson, but the documents (Background essay and assessor’s comments) provided to Cambridge English will be reviewed.
For DELTA Module Three, this is a re-mark of the entire assignment.
**** ERR – Early results release – This is the beginning of the results release window. Please speak to your centre for further details.
There are deadlines for requesting Results Enquiries, so please contact your centre as soon as possible after receiving your grade. You can refer to the table above for further details.
NB: Requests received after the deadline will not be processed.
Should a result enquiry lead to a grade change, Cambridge English will request the return of the original certificate if applicable. Where an enquiry leads to a grade change, any Result Enquiry fee will be refunded.
If candidates are not satisfied with the outcome of the Result Enquiry process, they are entitled to request a formal appeal against their grade.
Cambridge English aims to provide access to English language teaching courses of the highest possible quality. However, there may be occasions when a candidate is unhappy with the course provision offered by a centre and/or with their final grade.
There is an administrative fee payable for each stage of the Appeals process. Please speak to your centre who will be able to confirm the fees.
The outcome of an Appeal may be a confirmation of the original decision or an overturning of this decision which may, in turn, lead to the award of a higher grade, a lower grade, or no grade change, or to the award of a grade where no previous grade was awarded.
Where an Appeal leads to a change of grade or the award of a grade where no grade was previously awarded, any Results Enquiry and Appeals fees will be refunded in full, and an amended Statement of Results and Certificate will be issued as appropriate.
You will be given the Cambridge English Teaching Qualifications Stage One Appeal Form by your centre. You must complete the form, detail the concerns you have, and submit this to the centre.
A Chief Assessor who has had no previous involvement with the result in question, reviews the documentation and prepares a report on your performance and/or the specific points of any complaint about course provision. The report is then sent to an Independent Reviewer who endorses the decision where appropriate and confirms that the Appeals procedure has been followed correctly.
You have fourteen days to consider the outcome and decide if you wish to proceed to the next stage.
A Stage Two Appeal must be made within two weeks of the receipt of the Stage One report. The Appeal Stage Two form can be obtained by sending an email to Cambridge English Teaching Qualifications Appeals: firstname.lastname@example.org.
NB: Stage Two Appeals received after this time will not be considered.
You will be provided with a formal report from an Independent Appeals Investigator. There is no further re-assessment of your work at this stage, and the Independent Appeals Investigator will only consider concerns raised regarding a centre’s conduct, course provision and/or concerns about the way that Cambridge English handled the Appeal at Stage One.
This concludes the Appeals procedure for CELTA, DELTA Module Two and DELTA Module Three.
Appeals can only be submitted following a decision that affects grades awarded to candidates (e.g. decisions relating to results outcomes, malpractice, centre closures).
There is an administrative fee payable for each stage of the Appeals process. Please speak to your centre who will be able to confirm the fee.
The outcome of an Appeal following a malpractice decision may be a confirmation that the result remains withheld or an overturning of this decision which leads to the release of the result. If the Appeal is upheld the results will be released and a Statement of Results and Certificate will be issued. The Appeal fees will also be refunded in full.
The written evidence relating to the case will be reviewed by a Pre-appeal committee and a decision will be made on whether to uphold the Appeal or progress to Appeal Stage One.
The written evidence relating to the case will be considered by an independent authority. Appellants will be notified in writing of the outcome of stage 1, including the outcome of any further work authorised, within 10 weeks of submission. The candidate has fourteen days to consider the outcome and decide if they wish to proceed to the next stage.
If the candidate remains dissatisfied, they may have their case considered in full by the Cambridge English Appeal Committee*. Appellants have the right to present their case in person to the stage two Appeal committee. The Centre Exams Manager must request a Stage Two Appeal in writing within fourteen days of receiving the outcome of the Stage One Appeal.
*The Committee will normally consist of three members including an Independent Reviewer, the Cambridge English Chief Executive or someone nominated by them, and another Senior Manager from within Cambridge English. Members of the committee cannot have had any previous involvement with the case.
Consideration of an Appeal by the Appeals Committee concludes the Appeals procedure for DELTA Module One and TKT.