Difficulty playing Listening CD
Always make sure you listen to the CD before the date of the test to check that it is working properly. If you believe that a section of the test is missing, remember to wait as there is up to a 40 second gap between sections.
If a part of a test does not play, notify us, and we will take it into consideration when producing scores.
More students want to take test
If you have more students wanting to take the test, please let us know as soon as possible and we will try to issue you with more papers. If it is too late for us to despatch additional papers, please still contact us as it is strictly forbidden to photocopy papers without prior permission from Cambridge English.
Answer sheets numbered incorrectly
If you discover that the answer sheet numbering doesn’t match the Anchor Answer Sheets, please make this clear when you are sending the papers back to us and we will make adjustments for this when producing scores.
Scores not returned
Our turnaround time for scores is 3 weeks from the date of receipt in Cambridge and 4 weeks for Writing tests. If you have not received your scores within 5 weeks of sending them, please contact us and we will investigate for you.